Manufacturing and distribution company | Case study

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Challenges

What did the implementation involve?

At Lyra Polska, we have repeatedly implemented EAP services in organisations with complex structures, employing from several hundred to several thousand people. Our solutions and experience make it possible to achieve high programme efficiency with stable and predictable costs. During an implementation at one of the largest companies in the distribution and manufacturing sector, the main challenges included:

Successful implementation in multiple locations from offices to production and service points and transport

Covering a large number of workers and their relatives while maintaining cost-effectiveness

Addressing the needs of diverse groups of workers - ‘white collars’ and ‘blue collars’

Flexibility and speed of response to crises that threaten productivity and safety at work

Implementation process

How did we operate?

employees were included in the Programme in 2021 - at a time when the company is struggling with the consequences of Covid
implementation was planned according to the Lyra Polska process during a workshop with the client and included reaching out to all business units with communication
it was done directly through Lyra and cascaded through managers included the preparation of materials with information about the programme and real-life examples: flyers, posters, roll-ups, business cards, gadgets
as well as a series of training events for HR, managers and staff - events introduce the programme and how to use it, and how to spot the needs of others and direct their attention to the EAP
we have used Lyra tools, as well as in-house tools - intranet, regular meetings from day one of the launch
we monitored the functioning of the programme, staying in communication with the client and organising joint reviews every 3 months.

Utilisation

Reception of EAP

in the first year, individual assistance from psychologists, coaches, lawyers and financiers was used by 12% of the employees
assistance from a psychologist or coach included up to 12 online or in-office meetings, legal and financial assistance included working with documentation
the company also had access to an education programme, crisis intervention and events prepared for HR and leaders
in 2022, utilisation increased to 26%, largely due to the introduction of the Polish Order and the outbreak of war - the client did not need to order additional activities as emergency response is part of the programme
in the following years, utilisation is high and stable - we develop communication and training plans based on analysis, as well as responses to early warning signs

Success factors